WingMan I/O Refund Policy
This Refund Policy explains how refunds are handled for WingMan I/O software licenses.
1. Free Trial
WingMan I/O offers a 7-day free trial.
The trial is full-featured and is provided so users can evaluate WingMan I/O before purchasing.
We strongly recommend using the trial to confirm that WingMan I/O works with your computer, operating system, console, firmware, network configuration, Dante setup, workflow, and production needs before buying a license.
2. Paid Software License
WingMan I/O is sold as a downloadable desktop software license.
The standard WingMan I/O license is a one-time purchase currently priced at $109 USD, unless otherwise stated at checkout.
A standard license may be activated on up to two computers.
3. General Refund Policy
Because WingMan I/O is downloadable software with license activation and a full-featured free trial, paid licenses are generally not refundable after activation.
Refund requests may be reviewed on a case-by-case basis at the discretion of BrickHouse Productions LLC.
Submitting a refund request does not guarantee approval.
4. Case-by-Case Review
Refunds may be considered at our discretion for situations such as:
- Duplicate purchase
- Accidental multiple order
- Serious activation issue that we are unable to resolve
- Major software issue that prevents reasonable use of the product
- Other circumstances reviewed individually
Refunds are generally not granted for:
- Change of mind after purchase
- Failure to test the free trial before purchase
- Incompatibility that could have been discovered during the trial
- Unsupported hardware, firmware, or network configuration
- Local firewall, permission, operating system, or driver issues outside our control
- Workflow preference
- Third-party device, Dante, driver, manufacturer, or operating system changes outside our control
- Live event problems, show failure, incorrect routing, missed cues, production delays, or lost revenue
5. Compatibility Responsibility
WingMan I/O is intended for specific routing, patching, Dante-related, device mapping, and I/O management workflows.
Compatibility may depend on hardware, operating system, firmware, network configuration, connected devices, third-party software, local permissions, and user setup.
Because a full-featured 7-day trial is available, users are responsible for testing compatibility before purchasing.
6. Live Production Use
WingMan I/O may affect real audio routing and patching.
Refunds do not cover live event issues, show-related losses, incorrect routing decisions, missed cues, lost revenue, production delays, damaged show files, or other damages related to use or misuse of the software.
Users are responsible for testing, verifying, and backing up all routing and show configurations before production use.
7. How to Request a Refund
To request a refund, contact:
Please include:
- Your name
- Purchase email address
- Order number, if available
- License key, if available
- Reason for the refund request
- Any relevant screenshots, error messages, or troubleshooting details
We may ask for additional information before approving or denying a refund request.
8. License Deactivation After Refund
If a refund is approved, the refunded WingMan I/O license will be deactivated.
After a refund, you must stop using WingMan I/O and uninstall or delete all copies associated with the refunded license.
9. Payment Processor Timing
Purchases are expected to be processed through Lemon Squeezy.
Refund timing, payment reversal, currency conversion, processing fees, chargeback handling, and payment method limitations may be subject to Lemon Squeezy’s policies and processing timelines.
10. Chargebacks
If you have a problem with your purchase, please contact us before filing a chargeback.
We will make a reasonable effort to review legitimate purchase, activation, or technical issues.
Chargebacks may result in license deactivation.
11. Changes to This Refund Policy
We may update this Refund Policy from time to time.
Updated versions will be posted on the WingMan I/O website with a revised effective date.
12. Contact
For refund questions, contact:
BrickHouse Productions LLC
Email: support@wingmanio.com
Website: https://wingmanio.com/