WingMan I/O Privacy Policy

Effective Date: June 25, 2026
Product: WingMan I/O
Website: https://wingmanio.com/
Seller: BrickHouse Productions LLC
Contact: support@wingmanio.com

This Privacy Policy explains how BrickHouse Productions LLC collects, uses, stores, and protects information related to WingMan I/O, including the website, desktop software, licensing, purchases, updates, and support.

By using WingMan I/O, visiting the website, purchasing a license, starting a trial, activating the software, or contacting support, you agree to this Privacy Policy.

1. Overview

WingMan I/O is a desktop software application for Windows and macOS.

WingMan I/O is not a cloud-hosted application. The app does not automatically collect analytics, telemetry, or crash reports.

The app may connect to the internet for license activation and user-initiated update checks.

2. Information We May Collect

Customer and Purchase Information

When you purchase WingMan I/O, BrickHouse Productions LLC may receive or store information related to your purchase, including:

• Name
• Email address
• Product purchased
• Order number
• Purchase date
• License key
• License status
• Activation status
• Refund status
• Chargeback status
• Country or region associated with the purchase

Purchases and licensing are expected to be processed through Lemon Squeezy.

Payment information, including credit card processing, is handled by Lemon Squeezy or related payment providers. BrickHouse Productions LLC does not directly store full credit card numbers.

License Activation Information

WingMan I/O may collect or process information needed to activate and validate licenses, including:

• License key
• Machine ID or device identifier
• Activation ID
• App version
• Operating system
• Activation date
• Deactivation date
• Trial status
• License validation status
• Number of activated computers

This information is used to manage the two-computer activation limit, allow deactivation and transfer, prevent unauthorized use, provide support, and verify license status.

Trial Information

WingMan I/O offers a 7-day trial. The trial may use local or license-related information to determine trial status, expiration, and activation availability.

Update Check Information

WingMan I/O may check for updates only when the user clicks a check-for-updates option.

When you manually check for updates, the app may send or receive limited technical information such as:

• Current app version
• Operating system
• Update eligibility
• License or channel status, if required

Support Communications

If you contact support, we may collect:

• Your name
• Email address
• Message contents
• Screenshots or files you choose to send
• Diagnostic details you choose to provide
• License key or order information needed to help you
• Any other information you voluntarily provide

Support is handled by email at: support@wingmanio.com.

Local App and Device Information

WingMan I/O may discover, display, use, or save information related to your local audio system and network, including:

• Console IP addresses
• Device names
• Routing labels
• Input and output names
• Device profile information
• AES50, StageConnect, USB, expansion card, and Dante-related routing information
• Project files
• Device Map/topology data
• Connection status
• Local configuration settings

This information is used to provide the app’s routing, patching, device mapping, and I/O management features.

Local project files and configuration files may remain on your computer unless you delete them.

WingMan I/O is not intended to collect, upload, or transmit your live audio, recorded audio, full network traffic, or private show content.

3. Information We Do Not Automatically Collect

WingMan I/O does not automatically collect:

• Analytics
• Telemetry
• Crash reports
• Feature usage tracking
• Website analytics
• Marketing tracking cookies

The app does not automatically send crash reports. If you choose to send logs, screenshots, or diagnostic information to support, that information will be handled as support communication.

4. Email Communications

BrickHouse Productions LLC may keep an email list for WingMan I/O customers and users.

We may use your email address to send:

• License information
• Purchase receipts or purchase-related notices
• Activation information
• Product update notices
• Important software notices
• Support replies
• Security or compatibility notices
• Policy updates

We do not currently plan to use customer email addresses for general marketing. If marketing emails are offered in the future, we will provide a reasonable way to unsubscribe or opt out where required.

5. How We Use Information

We may use information to:

• Provide WingMan I/O functionality
• Process purchases
• Activate and validate licenses
• Manage trial status
• Enforce activation limits
• Allow license deactivation and transfer
• Provide support
• Troubleshoot technical issues
• Send product update notices
• Prevent fraud, abuse, unauthorized copying, or license misuse
• Process refunds or chargebacks
• Comply with legal, tax, accounting, and business obligations

6. Payment and Licensing Provider

WingMan I/O expects to use Lemon Squeezy for payment processing and licensing.

Lemon Squeezy may process information related to purchases, payments, license keys, activation, taxes, refunds, fraud prevention, and chargebacks according to its own terms and privacy policy.

BrickHouse Productions LLC does not directly store full credit card numbers.

7. Website Privacy

The WingMan I/O website is intended to be a simple landing page and download location.

We do not currently use website analytics or tracking cookies.

The website may still generate ordinary server logs through hosting providers or security systems. These logs may include basic technical information such as IP address, browser type, date and time of access, requested page, and similar information used for security, diagnostics, or hosting operations.

8. Cookies

WingMan I/O does not currently use tracking cookies on its website.

Third-party services, such as Lemon Squeezy checkout pages, may use cookies or similar technologies according to their own policies.

9. Data Sharing

We do not sell personal information.

We may share limited information with service providers when necessary to operate WingMan I/O, including:

• Payment processors
• Licensing providers
• Email providers
• Hosting providers
• Customer support tools
• Legal, accounting, or tax advisors

We may also disclose information if required by law, legal process, fraud prevention, security investigation, chargeback response, or to protect our rights, users, customers, or business.

10. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• License verification
• Purchase records
• Support history
• Refund and chargeback handling
• Legal, tax, and accounting requirements
• Fraud prevention
• Business records

License and purchase records may be retained as long as needed to verify ownership, provide support, manage activation status, process refunds, or comply with legal obligations.

11. Data Security

We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

12. Your Choices

You may contact us to request help with:

• Accessing information associated with your license or purchase
• Correcting inaccurate information
• Deactivating a computer
• Asking privacy questions
• Requesting deletion of certain support communications where legally possible

Some information may need to be retained for legal, tax, accounting, fraud prevention, license verification, dispute resolution, or business record purposes.

13. Children’s Privacy

WingMan I/O is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it if appropriate.

14. International Users

WingMan I/O may be used by customers in different countries.

Information may be processed in the United States or other locations where our service providers operate. By using WingMan I/O, you understand that information may be transferred and processed outside your country of residence.

15. Third-Party Links and Services

The WingMan I/O website or software may link to third-party websites, services, documentation, checkout pages, manufacturers, or technology providers.

We are not responsible for the privacy practices, content, terms, or policies of third-party websites or services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on the WingMan I/O website with a revised effective date. Continued use of WingMan I/O after changes are posted means you accept the updated Privacy Policy.

17. Contact

For privacy questions, contact:

BrickHouse Productions LLC
Email: support@wingmanio.com
Website: https://wingmanio.com/